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Zhejiang Telecom selects Alcatel to upgrade its customer service centre Alcatel today announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom, to upgrade and expand its customer service centre with Alcatel’s Business/Operation Support System (B/OSS) solution across the province. Alcatel is the integrator and coordinator of the project. Under the contract, Alcatel will integrate its industry-leading Genesys contact center software, access switching and other equipment and will upgrade its recording system, database/application server system and digital switching system. The entire project is expected to be completed in July 2006. With this project, Zhejiang Telecom is able to extend in a reliable and efficient way...
Mycom Signs Alcatel-Lucent for Delivery of Performance Management for UMTS Access Networks Mycom International, a global provider of leading-edge OSS software solutions and services to the telecoms industry, has signed a global partnership agreement with Alcatel-Lucent for the delivery of their leading-edge performance management solution for Alcatel-Lucent’s UMTS Access networks. Under the agreement Mycom will integrate its best-in-class NIMS-PrOptimaTM Service Assurance solution into Alcatel-Lucent’s UMTS Access technology. The embedded solution branded NIMS-PrOptimaTM for WMS will be delivered as part of Alcatel-Lucent’s UMTS Access infrastructure releases. Siamak Sarbaz, founder and CEO of Mycom said: "This agreement is a further testament to Mycom’s growing reputation in the service assurance field. It not only ensures...
LHS and Alcatel-Lucent Launch New Convergent Billing and Customer Care Solution LHS, a leading provider of telecom billing and customer care systems and Alcatel-Lucent, has recently announced a fully integrated prepaid and postpaid convergent billing system for present and next-generation voice, data and multimedia services. Alcatel-Lucent will offer the solution to all of its existing customers and new customers to support their transformation to prepaid and postpaid convergence. This solution becomes a major component of Alcatel-Lucent’s customer care and billing portfolio, and adds particular value to customers in emerging markets. This new joint solution strengthens an existing strategic relationship between LHS and Alcatel-Lucent. In the past, the companies worked on many...
Belarusian Mobile Operator BeST Deploys Alcatel-Lucent and Amdocs Operations Support System Solution Alcatel-Lucent (Euronext Paris and NYSE: ALU) and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced the deployment of an integrated, end-to-end Operations Support System (OSS) solution to enable "Belorusskaya Set Telekommunikatsiy" (BeST), a mobile network operator in Belarus, to centrally manage its network inventory and assets. The announcement was made at TeleManagement Forums's TeleEveo being held in Moscow this week. Alcatel-Lucent, the prime network integrator of the Amdocs OSS solution, and Amdocs are delivering a unified and centralized inventory system for BeST's multi-technology, multi-vendor network. As a result, BeST can better manage its network resources, which...
BT Group and Lucent Technologies Sign Contract for New IP/MPLS Core for BT’S 21st Century Network Initiative Lucent Technologies (NYSE: LU - News) and BT Group (London SE: BT Group) today announced the signing of a contract for innovative new technology that will sit at the heart of BT's all-Internet protocol (IP), 21st Century global network. The award of this contract today follows BT's selection of Lucent as a preferred bidder for the core of the network, and subsequent successful testing and development work conducted throughout the summer. Lucent will help BT deploy a more efficient core network that will enable it to offer customers a diverse set of feature-rich services including voice, broadband, Ethernet, virtual private...
Lucent Technologies Selected by Telefonica to Increase Performance Management Lucent Technologies (NYSE: LU) has been selected by Telefonica of Spain to maximize the availability and responsiveness of Telefonica's application servers and end-to-end performance of all network traffic (WiFi, LAN, etc.) using Lucent's VitalSuite(R) Application Performance Management software. "We chose Lucent's VitalSuite(R) Application Performance Management software to significantly increase our overall network and application performance," said Olegario Mendez, corporate network operations manager at Telefonica de Espana. Lucent will provide Telefonica Sistemas -- Telefonica's IT department, which is responsible for managing Telefonica's worldwide network -- with VitalSuite(R) performance management agents that monitor key applications and system resources, which are key for...
Lucent Enhances Belize Telecom Rating and Charging Services Belize Telecommunications Limited will soon be launching a range of new and enhanced services to its prepaid customers by means of Lucent's SurePay real-time rating and charging engine, which has been commercially deployed in networks worldwide with a base of more than 135 million subscribers. SurePay is a scalable, converged pre-paid/post-paid billing solution designed to support a wide variety of voice, data, content charging and e-commerce services. Dean Boyce, Chairman of the Executive Committee of Belize Telecommunications Limited, is highly optimistic: "As we roll-out our advanced features and service packages to our growing prepaid customer base, we will leverage Lucent's...
Alcatel and Amdocs Cramer OSS Suite Selected by Telekom Austria Alcatel (Paris: CGEP.PA and NYSE: ALA) and Amdocs (NYSE: DOX - News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced that they have been selected by Telekom Austria to deploy an integrated end-to end fulfillment solution to enable Telekom Austria to launch next generation services quickly. Alcatel will act as the prime integrator of Amdocs' technology, which is based on the solution developed by Cramer, Amdocs OSS Division. The solution will be operational across Austria's leading provider of telecommunications services later this year. The joint fulfillment solution will leverage...
Alcatel Selects Syndesis OSS for Triple Play and Next-Generation Services Alcatel (Paris: CGEP.PA and NYSE: ALA) announced today the signing of a global partnership agreement enabling Alcatel to offer Syndesis’ carrier-grade suite as part of its Operation Support Systems (OSS) portfolio. Combined with Alcatel integration services, service providers will be able to rapidly launch revenue generating next-generation services such as Triple/Quad Play, IPTV and VoIP. The integrated offering focuses on the end-to-end service delivery across access, aggregation and core, including subscriber-centric activation and discovery, in multi-vendor networks. "This partnership with Alcatel is based on a shared strategy, joint vision and proven customer success," added John Lochow, President and CEO of...
KPN Selected and Deployed Amdocs OSS for Broadband Services Fulfillment Amdocs announced today that KPN, the largest service provider in the Netherlands, deployed Amdocs Operations Support Systems (OSS) for the fulfillment of its broadband services. KPN is a longstanding Amdocs OSS customer and has deployed several products from the Amdocs Cramer OSS Suite. To accelerate the roll out of its residential broadband services, KPN deployed Amdocs Automation and Activation Packs. These Packs enabled KPN to 'productize' the business processes associated with the broadband component of its triple-play roll out to decrease time to market for deploying new broadband elements and reduce on-going operational costs. The netherlands operator can now automate...