ACE*COMM Corporation (NASDAQ:ACEC), a global provider of advanced OSS, value-added services, and network business intelligence solutions, announced today that it has received the ‘Best Customer Success’ award from TeleStrategies, the publisher of Billing World & OSS Today magazine, at the Sixth Annual Excellence Awards reception on May 3 at the Billing & OSS World 2006 Conference in Miami. Published 12 times per year, Billing World & OSS Today is the most widely read magazine by the back-office software decision makers in the telecommunications industry.

“Billing World & OSS Today magazine is proud to present the 2006 Excellence Awards to the companies who are driving innovation and positive ROI in the billing and OSS/BSS industries,” said Jill Morgan, publisher of Billing World & OSS Today magazine. “The Best Customer Success category is self explanatory, but it should be noted that it was the single most competitive category in this year’s competition. This year’s winner - ACE*COMM - is a company we have seen go through many changes and challenges over the years in the industry. It is a company that has re-invented itself and thrived, but without ever abandoning its core expertise. What impressed us the most about ACE*COMM was the innovative way in which it has taken technology that is traditionally buried behind the scenes and given it relevance on the front lines.”

The Best Customer Success award recognizes outstanding industry achievement for real-life benefits achieved as part of a customer deployment. ACE*COMM’s Market Maker(TM) product - part of the ACE*COMM Network Business Intelligence(TM) (NBI) suite - was recognized for dramatically improving a Tier 1 cable operator’s ability to position its marketing resources to achieve higher quality upsell opportunities and close new customers. At the same time the operator was able to develop the information required to match marketing efforts with available network capacity.

“Billing World & OSS Today magazine is proud to present the 2006 Excellence Awards to the companies who are driving innovation and positive ROI in the billing and OSS/BSS industries,” said Jill Morgan, publisher of Billing World & OSS Today magazine. “The Best Customer Success category is self explanatory, but it should be noted that it was the single most competitive category in this year’s competition. This year’s winner - ACE*COMM - is a company we have seen go through many changes and challenges over the years in the industry. It is a company that has re-invented itself and thrived, but without ever abandoning its core expertise. What impressed us the most about ACE*COMM was the innovative way in which it has taken technology that is traditionally buried behind the scenes and given it relevance on the front lines.”

“This is a great validation,” said George T. Jimenez, CEO of ACE*COMM. “There is frankly no higher acknowledgement in the industry than to be recognized for excellence at the customer deployment level. Being recognized by Billing World & OSS Today magazine is also evidence of our leadership in the network business intelligence and advanced OSS markets. Our customers around the world are using our business intelligence solutions to identify and develop targeted services for their customers, gain a better understanding of back-office processes that affect the customer experience, and measure the overall effectiveness of their marketing and sales efforts.”

ACE*COMM Market Maker(TM) brings together a multitude of operational information that has been unavailable or undervalued previously. This information includes customer information, GIS mapping data, network inventory, coverage topography, and even credit rating and risk analyses. Market Maker aggregates this multidimensional information into a visual environment and allows service providers to see where the best prospects are - as well as where they are not.

One of the biggest challenges facing a service provider’s marketing team in a competitive telecom environment is the identification of real, prospective customers. The cable operator utilized Market Maker to integrate information from the inventory management, customer care, and billing systems. This data was then enhanced with marketing, financial, and location information. Per the estimates provided by customer sources, the enriched database and applied network business analytics produced the following results:
- Revealed a market potential of $170 million per year in untapped subscriber revenues
- Led to a 23% reduction in direct mail costs
- Provided a significant increase in sales conversion rates
- Featured an estimated return-on-investment (ROI) of $35 million in the first year

For more information contact: NBI@acecomm.com.

About ACE*COMM
ACE*COMM is a global provider of network business intelligence and advanced operations support systems (OSS) solutions for telecom service providers and enterprises. ACE*COMM’s solutions are applicable to a range of legacy through next-generation networks that include wired, wireless, voice, data, multimedia, and Internet communications networks. These solutions provide the analytical tools required for extracting knowledge from operating networks - knowledge customers use for asset recovery and revenue assurance, cost reduction, improved operational efficiency, acceleration of time-to-market for new services, and more effective customer care.

For over 20 years, ACE*COMM technology has been effectively deployed for more than 300 customers, spanning over 4000 installations in 70 countries worldwide. ACE*COMM-installed products are currently enabling the success of customers and partners such as Alcatel, AT&T, Cisco, General Dynamics, IBM, Level 3 Communications, Marconi, Motorola, Northrop Grumman, Siemens, and Unisys. Headquartered in the Washington, DC area, ACE*COMM has corporate offices in Australia, Canada, China, and the UK. ACE*COMM is a registered ISO 9001 quality standard company. For more information, visit www.acecomm.com. ACE*COMM and the ACE*COMM logo are registered trademarks, and ACE*COMM Network Business Intelligence is a trademark, of ACE*COMM Corporation.