New research from customer relationship management leader *Convergys Corporation* (NYSE: CVG) reveals that while U.S. consumers still call agents their “go to” resource for customer service, the growing popularity of live Web chat, email, text messaging, self-service Web sites, social media and other new care options is fueling demand for the multichannel service experience. (more…)
eServGlobal has told OSS News Review that its Pay-For-Me service, also known in the market as Collect Call service, was launched by Egyptian mobile network operator, Mobinil. (more…)
Tony Kalcina, Executive Director of Clarity, has been made a TM Forum Ambassador. Tony has been working with the TM Forum on its advisory board for over 2 years, with a particular focus on smart grids. (more…)
Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), has obtained Board approval to raise up to US $ 135 million. This is subject to the approval of the shareholders at the Extra-ordinary General Meeting of the Members to be held on December 28, 2011. (more…)
Nashville-based Equinox Information Systems has told OSS News Review that TelNet Worldwide (TelNet) has implemented the Protector fraud management system. TelNet is a next-generation provider of essential business communications products and services based in Troy, Michigan. They licensed Protector in late 2010 to identify and defend against costly communications fraud. The Protector software integrates with well over 200 switches and data formats, including TelNet’s Genband C3 switching platform. (more…)
The 40 leading telecoms operating groups out-performed the global economy by 5.0 ppt (percentage points), according to the latest research from Informa Telecoms & Media. Based on data taken from the recently published World Telecoms Financial Benchmarks (WTFB) service, the largest operators, as measured by consolidated total revenues, increased revenues for the second quarter of 2011 by 6.8% year-on-year to reachUS$327.6 billion. This compares to 1.8% growth in the broader economy, indicating global resilience to the amount consumers and enterprises spend on telecoms services as well as the effectiveness of operators’ financial and operational discipline. (more…)
fonYou, the cloud telephony pioneer, today announced its XtraLine solution for operators is now available as an iPhone or Android app that can be downloaded direct to a smartphone. (more…)
cVidya has recently won a contract with the Israeli television production company, Keshet, to consult in the area of tele-voting fraud for their reality TV shows. This is a notable shift in the telecom fraud space and it was recognized that cVidya’s experience dealing with the complex value chains of telecom operators makes it the best fit for dealing with this type of fraud and assurance. cVidya will be providing Keshet with the necessary tools to keep their tele-voting platform secure from fraud and assure voting revenues. This ensures a better experience for both the producers and viewers. (more…)
Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs) and Heavy Reading, an independent research organization conducted an in-depth global survey to understand the problems operators face with their data quality and data integrity. (more…)
