New research from customer relationship management leader Convergys Corporation (NYSE: CVG) shows that while most consumers hold U.S. customer service in high regard, those who are dissatisfied with their service experiences are becoming increasingly vocal. (more…)

cVidya Networks, (www.cvidya.com) the global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, announced recently that their MoneyMap® solution is the first Revenue Assurance (RA) product to be awarded to be awarded TM Forum Frameworx Conformance Certification. MoneyMap® enables CSPs to identify and manage areas of revenue leakage. The certification affirms cVidya MoneyMap’s conformance with the Frameworx suite of standards, which has already been adopted by 90% of the world’s largest service providers. (more…)

In a world where customer-centricity is paramount, focusing just on product differentiation will only lead to a short-term success. More than ever operators require a powerful communication channel to effectively reach the customer, since the focus on this aspect is crucial. Orga Systems’ solution operates across multiple channels and through intelligent notification delivery, allowing them to create a closer customer relationship through continuous communication in real-time. The solution is specifically designed for integration in convergent networks – a valuable add-on for real-time charging and billing systems. (more…)

Ovum Events are proud to launch Steering for Success: Navigating through the Business Intelligence Maze on 1 December 2011 at the Grand Connaught Rooms in Central London. This Ovum event will provide a range of informative and practical sessions to help your organisation to determine the best course of action for its unique needs. (more…)

Ovum Events Master Class Extracting Business Value from Social Media is taking place in Central London on 8 November 2011.
This workshop led by Senior Ovum Analysts Richard Edwards and Mike Davis will provide delegates with practical insights into the rapidly evolving world of social media and analytics. Participants will take away useful and actionable knowledge that will inform and stimulate the development of a cohesive social media business and IT strategy. Full workshop materials are provided, either during the course of the day or for download after the event. (more…)

Ovum Events are proud to launch IT Governance and Planning on 7th December 2011 at the Grand Connaught Rooms in Central London. Ovum believes that creating value through IT-enabled business projects is a chain of activities that involves both business and IT functions. Consequently, IT Governance must run throughout the entire IT value lifecycle with both business and IT elements which helps to align these two perspectives to a common set of objectives. (more…)

Ovum Events Enterprise Collaboration Summit, taking place on 30th November at the Grand Connaught Rooms in Central London will focus on how mobile, social and cloud technology can offer organisations a real opportunity to do things differently. This will be highlighted through a series of vendor presentations and case studies. (more…)

Ovum Events are proud to introduce Hybrid IaaS: Coming of Age on 24th November 2011 at the Grand Connaught Rooms in Central London. This Ovum event is designed to inform senior IT professionals about the opportunities and challenges faced when attempting to figure out which IaaS vendors and offerings to pick and mix, how to integrate them into hybrid IaaS solutions. Lastly, this will equip Senior IT professionals with methods to understand their strengths and how to cope with their current shortcomings. (more…)

Ovum Events are delighted to welcome you to The Consumerization & Mobility Summit. This event takes place on 10th November 2011 at Hotel Russell in Central London. This event will focus on how CIOs can manage and exploit the consumerization effect and create new engagement models for their businesses with customers, the supply chain and with their employees. (more…)

Ovum Events are pleased to announce Master Data Management, taking place at the CBI Conference Centre, London on 1 November 2011. This event will inform organisations that are serious and ready to invest in MDM as a way to improve their bottom line. Furthermore, it will help to reduce operating costs, and improve their competitive edge in the market, through better and agile decision making. It provides practical advice on both the technical and organisational issues involved. Achieving MDM success is certainly not an easy goal. But the benefits afforded to your business certainly make it a worthwhile endeavour. Register Now! (more…)