The agenda of this year’s edition is full of exciting and thought-provoking content evolving around such hot industry topics as M2M, mobile services and applications, next generation network planning, network assurance, B2B gateway and more. Presentations will be based on real-life business cases to show how great concepts work in practice.

The speakers will represent Comarch customers and prospects such as Vodafone D2, Telefonica O2 Germany, T-Mobile International, E-Plus Germany, Cable & Wireless, OnePhone Services, Polkomtel SA, 6GMOBILE.

The BSS, CRM and Mobile applications track will be enhanced by two presentations held by analysts. Nancee Ruzicka, Senior Research Analyst at Stratecast (a Division of Frost & Sullivan) will provide insight into M2M as a new business opportunity and Glen Ragoonanan, Senior Analyst at Analysys Mason will guide you through the trends in mobile services and applications.

For more information about the 6th annual Comarch OSS/BSS User Group please visit the event’s official website: http://usergroup.comarch.com.

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“Latin America is experiencing phenomenal growth, particularly in the mobile communications sector, and now accounts for 11% of the world’s total mobile subscriptions. Given the nature of the market, we feel that now is an ideal time to boost our presence in the region,” says Mike Roberts, Principal Analyst and Head of Americas at Informa Telecoms & Media.  “We’re excited about opening a new office to build our analysis, data and customer service capabilities in one of the world’s largest and most dynamic telecoms markets.”
 
“Our new Latin America analysts, based in Sao Paulo, will improve our research and get us much closer to customers in the region,” Roberts says. “We’re delighted to welcome Mario Meirelles and Júlio Püschel, who are top-notch analysts with a wealth of expertise on telecoms markets across Latin America. They will work alongside their colleagues at Informa’s IBC Brasil, a leading telecoms events provider, to quickly expand our presence and services in the region.”
 
Mario Meirelles joins Informa Telecoms & Media as a Senior Analyst focused on the Latin American market and is based in the Sao Paulo office. He has extensive experience in the telecoms sector having worked with two of the region’s major operators - TIM Brazil and Oi/Telemar, the largest carrier in Brazil.
 
“I am delighted to be driving Informa’s presence in the region and the new office reaffirms our commitment to supporting the Latin American telecoms market,” Meirelles says. “Having a dedicated team on the ground will enable us to deepen our expertise in the region and expand our market data and analysis capabilities. This is an exciting time and I look forward to providing crucial support and advice to the region’s telecoms and media industry.”
 
Júlio Püschel, who joins Informa Telecoms & Media as a Senior Analyst and Head of Mobile Operator Strategy, is also based in the Sao Paulo office. He has more than 8 years’ experience covering the ICT market in different roles and verticals. Julio’s areas of expertise are mobile broadband, fixed-mobile convergence, telecom regulations and Latin America telecom strategies. Júlio was previously at Yankee Group, where he was responsible for Latin America’s research and consulting. 
 
The opening of the new Latin America office means that Informa now has teams of full-time analysts in every continent – Europe, North America, Latin America, the Middle East, Africa and Asia Pacific..

The address of the new office is:
Informa Telecoms & Media
Rua Bela Cintra, 967  - 11º andar
São Paulo  - 01415-000
Brazil
Tel: +55 11 3017-6800

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Attracting nominations from Communications Service Providers, suppliers and systems integrators, the TM Forum Excellence Awards are widely recognized as truly impartial awards for the communications industry.

This year’s awards include four new best practice categories:
– TM Forum Industry Leadership Award – to be awarded to the company demonstrating leadership, dedication and commitment to the Forum’s industry collaboration activities, and overall progress in the industry.
– TM Forum Operational Excellence Award - to be awarded to the Communications Service Provider demonstrating the most innovative and effective use of TM Forum Solution Frameworks to deliver tangible cost reduction, efficiency improvement and operational agility.
– TM Forum Solution Excellence Award – to be awarded to the supplier or system integrator demonstrating the most innovative and effective use of TM Forum Solution Frameworks to deliver tangible cost reduction and efficiency improvement.
– TM Forum Business Innovation Award - to be awarded to the Communications Service Provider demonstrating the most innovative and successful new service or business model.

As interest in the awards soar competition will be fierce, with 10 entries for the Industry Leadership category, 11 for the Operational Excellence category, 26 for the Solution Excellence category and 8 for the new Business Innovation category.

An independent panel of highly-respected industry experts will review the list and narrow it down to six finalists in each category. The winners for certain categories will be decided through an open vote by the 750 TM Forum member companies, and announced to an audience of more than 2,500 senior executives from the industry at the Forum’s flagship Management World 2010 conference on the morning of Tuesday, May 18, 2010.

The Official Nominees for the TM Forum Excellence Awards 2010 are:

TM Forum Solution Excellence Award
Alcatel-Lucent
cVidya Networks
generationE Technologies
INFONOVA GmbH
Tata Consultancy Services
IBM
Subex Ltd.
Intelliden, Inc.
BI Telecom
Centina Systems
Cisco
Clarity
Comarch SA
ConceptWave Software Inc.
Huawei Technologies Co., Ltd.
IBM Corporation
Kabira Technologies
Microsoft Corporation
Telcordia Technologies
NetCracker Technology Corp.
Netformx, Inc.
Redknee
Systems Mechanics Ltd.
Tata Consultancy Services Ltd.

TM Forum Industry Leadership Award
BSM impact Limited
cVidya Networks
IBM
NetCracker Technologies Corp.
Qwest Communictions
Telcordia Technologies
AMDOCS Inc.
DoD
FROX Communication
The OpenNMS Group, Inc.

Operational Excellence Award
China Mobile Communications Corporation
China Unicom have two entries for this category
Magyar Telekom
Saudi Telecommunications Company
Slovak Telekom
Tata Communications
Telekom Slovenije
Telefónica O2UK Limited
Vodafone D2 GmbH

TM Forum Business Innovation Award
BT have two entries for this category
China Unicom
IBM
Microsoft Corporation
Qwest Communications
Tata Consultancy Services
Telefonica Latin America & Huawei Technologies

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Aiming to optimize the services provided to over 300.000 subscribers, 1.200 of which receive Wireless Internet Wide Band Services and more than 100 are subscribers of Data Transmission Plans through a network of more than 900 links, the company has added the Wireless Internet Wide Band and Data Transmission Services to its Cable TV HFC (Analog and Digital, Satellite Television (DTH), Internet ADSL, Internet HFC, Fixed Telephony (Normal Line, Analog and Digital PBX and Public Telephony) and IP Telephony Services.

Through the migration of the information, contained in its previous platform, to the SmartFlex platform, Enitel will have a better control of the information by virtue of an integrated view of the services offered to its customers, seeking the consolidation of N-Play plans -bundling of products and services- in a more dynamic manner. In addition, the company obtains advantages as a result of the integration of the information under a single platform which allows for the agile creation of multiple service schemes.

SmartFlex permits you to offer convergent services, allowing users to have access to new package bundles of telephony, internet (Wire and Wireless) subscription television and international dialing among other services offered in Enitel’s products and services portfolio.
“We are conscious of the importance that an integrated services proposal has for Entiel, which will result in an improvement of its commercial and operation activities through the offering of added value services to its customers. We strongly believe that these past years during which we have been working together strengthening our liaison for the satisfaction of their business needs, through the provisioning of an convergent and dynamic solution under which we integrate fixed telephony, internet, VoIP, data transmission and television services, commented Hernando Parrott, Open Systems’ Vice-President of Business Development for Latin America.

Enitel and its brand name Claro are part of the America Movil family, presently servicing over 2.5 millions customers throughout the entire Nicaraguan territory. Enitel. Enitel promotes the development and modernization of telecommunications and has over 3.000 kilometers of optic fiber linking all land borders in the Pacific and Atlantic regions providing nation wide coverage in most Nicaraguan Municipalities.
Enitel owns the most dependable network in the region, Reddy to provide services under natural disaster situations.

América Móvil has over 186 millions users located in 18 countries. In the Nicaraguan territory has over 2.2 millions of subscribers to mobile services, 250 thousand wire lines and 20 thousand internet subscribers.

Open International Systems Corp., leader in the development and implementation of specialized software solutions for the public utilities and services and for the telecommunications industries. Open is focused in the Latin American market and has obtained world wide recognition for its BOSS approach, commonly known as management of the commercial and operations processes, which integrates the BSS (Business Support Systems) functionalities with OSS (Operations Support Systems) functionalities.

Open, as of today, has over 70 successful implementations in over 13 Latin American countries.

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The new version of the fraud management solution will help service providers reduce TCO anywhere between 25 to 40 percent, depending on the processing load of the provider. The architectural changes in the solution eliminate the need for certain hardware components, as well as improve the processing capability of the solution. As a result, with this new version, service providers can now reduce investments in CPU, memory and storage throughput. With the introduction of the RTF, the solution now provides a ring-fenced rule testing environment which supports extensive rule testing, segregation of duties and productivity improvements. The anti-flooding capability of the RTF improves the robustness and reliability of the solution. Nikira V7.2 also provides enhanced customer experience with its new and improved GUI interface.

Anuradha, Senior Vice President – Engineering, Subex Ltd said, “With demands for NGN services increasing everyday, service providers are constantly grappling with the cost aspect of making these services available to subscribers. We at Subex are constantly challenging ourselves to introduce newer features and innovations in our solutions, to help our customers better their efficiency and operations. This latest version of Nikira will significantly reduce service providers’ costs in investing in fraud management, a crucial requirement for operators today, thereby affecting an increase in their bottom-line.”

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Subex witnessed a turnaround in the third quarter of FY 2010. Some of the initiatives that were critical to the turnaround were cost control, moving work from overseas to India and continued investment in R&D for new product development. A clear sign of this turnaround were the 12 implementations of its industry leading fraud management solution in FY2010 Q3, a record for the industry itself. The restructuring of its Foreign Currency Convertible Bonds (FCCBs) that were set to mature in March 2012 played a very significant role in regaining shareholder and investor confidence. Today the company boasts of 220 customers worldwide with over 300 implementations. 36 of the 72 globally leading telecom companies are Subex customers. Rocware 2.0, a key component of Subex’s ROC, was proclaimed one of the top three telecom software products in 2009 by Light Reading, a leading global publication for the telecoms industry.

Commenting on the growth plan, Subash Menon, Founder Chairman, Managing Director and CEO said, “The successful restructuring of our FCCB has definitely eliminated any uncertainty that existed in the minds of our various stakeholders. Our most important asset, our workforce, has also played a very important part in this turnaround, by standing strong in the face of adversity. Backed by our understanding of and leadership in the telecom software domain, we are geared for sustained growth over the next couple of years. I believe that Subex is set to re-live its glorious days as it moves forward into a bright future.”

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On VoIP side, it supports SIP based IP interface allows it to connect to any existing IP network. On the POTS side it supports FXO and FXS interfaces. It can register with multiple SIP servers and IP-PBXs. SETU VFXTH can register with the existing IP-PBX for internal calls and at the same time can also register with ITSP SIP servers for international calls. Likewise, FXO-FXS ports can also be used to interface with existing PBX while the other FXO ports can be interfaced with the PSTN for public calls.

Projecting on the future business prospects and growth, Sajeev Nair, Product Manager of Matrix Telecom said, “Matrix SETU VFXTH is designed to cater mid size call centers and enterprises to seamlessly integrate VoIP with legacy network. It is compatible to work with most of the gatekeepers, soft switches, proxy servers and different make of PBXs/IP-PBXs. Matrix right from its inception has focused in incorporating innovative techniques, new generation concepts in hardware and software to keep pace with changing needs of modern enterprises.”

SETU VFXTH Offers wide range of features like Programmable Access Codes, Allowed and Denies Numbers, Automatic Number Translation, CLI based Routing, Emergency Number Dialing, Least Cost Routing, Peer-to-Peer calling and CDR. On the network side it offers NAT/STUN, PPPoE, Fax over IP, Syslog, etc. It is compact and as common with all networking products it comes with 1U 19” rack mount design.

Owing to the expanding nature of modern businesses, customers look forward to a product that offers configuration flexibility to meet the precise needs of the organization and to invest in systems that can integrate with the existing infrastructure. SETU VFXTH promises to be a real value for money for modern and fast growing businesses. Looking at the current market situation which has leading players that provide a tough competition, in such a scenario SETUVGX with its wide range of features and its compact footprint along with ease of installation makes it an ideal gateway for SMB and SME segments. However, such value added products will have a positive impact and the overall market share of the company is expected to rise in the coming years.

SETU VFXTH is available in various configurations of 8/16/24/32 FXO or FXS and also combination of FXO and FXS Ports. It is a family of multi-channel SIP gateways specifically designed to cater SMB and SME segments up to 32 Ports.

An ISO 9001 Company, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; the company is committed to keep pace with the revolutions in the telecom and security industries. With around 30% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge telecom products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems and Fire Alarm Systems. These solutions are feature-rich, reliable and conform to the international standards.

Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of more than 150,000 customers representing the entire spectrum of industries. Matrix has won many awards for its innovative products.

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Telesperience, a UK-based telecom analyst firm, surveyed different types of CSPs across the globe to find out their challenges and objectives concerning customer management. Traditionally, this area has been associated with “customer care” and “customer relationship management”, but it has been increasingly extended to other activities affecting the overall customer experience, such as ordering, billing, payment, sales and marketing.

Overall, the most pressing issue was a lack of customer management consistency across channels, primarily caused by multiple legacy business systems not “talking” with each other to present one view of the customer. According to 75 percent of the CSPs, this created a sub-optimal customer experience, which is driving customer churn.

Comverse addresses these issues with the Comverse ONE Billing & Active Customer Management solution, a comprehensive BSS, built around a single data model and product catalogue that offers a complete, real-time view of customer and product data across an operator’s network. The solution’s unified architecture enables operators to leverage an Active Customer Management approach to manage all customers consistently and in a real-time, interactive manner, regardless of how the customer chooses to pay for services or interacts with the CSP.

“Legacy customer management infrastructure was designed for a different business paradigm and now inhibits CSPs from meeting their customers’ expectations. Ignoring the problem and bolting on additional systems is increasingly becoming not viable,” says Teresa Cottam, research director at Telesperience.

“By moving towards convergent customer management, CSPs improve their ability to deliver optimal and consistent customer management, targeted marketing, competitive differentiation and growth enablement while also minimising their costs,” Cottam said. “As a result, we see a strong trend developing for more and more CSPs to implement convergent customer management systems, such as the Comverse ONE Billing and Active Customer Management solution.”

The full results of the Comverse-commissioned study can be found in the Telesperience report, Enhancing the customer experience using convergent customer management, which is available online.

“The Telesperience study serves to underscore Comverse’s unique approach to helping CSPs deliver an optimal customer experience,” said Gabriel Matsliach, president of global products and operations at Comverse, the world’s leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management and IP communications.
About Telesperience
Telesperience is a UK analyst firm that focuses on how global communications service providers can use business & operational support systems (BOSS) and related IT solutions to improve their commercial agility and their customer experience. Telesperience publishes a range of free resources for the CSP community from its website www.telesperience.com, including the monthly Telesperience podzine and industry blog microsperience.com.

About Comverse
Comverse is the world’s leading provider of software and systems enabling value-added services for voice, messaging, mobile internet and mobile advertising, converged billing and active customer management and IP communications. Comverse’s extensive customer base spans more than 125 countries and covers over 450 communication service providers serving more than two billion subscribers. The company’s innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse’s solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, IP, IMS or converged network environments. Comverse is a subsidiary of Comverse Technology, Inc. (CMVT.PK). For more information, visit www.comverse.com.

All product and company names mentioned herein may be registered trademarks or trademarks of Comverse or the respective referenced company(s).

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ESKADENIA Software, Amman, Jordan, March 2010

The Mobile World Congress 2010 attracted approximately 47,000 high calibre attendees from all around the world, including, amongst others, HRM Rania Al Abdullah Queen of Jordan as a keynote speaker at the event, as well as Eric Schmidt Chairman and CEO of Google and more than 1,300 companies who displayed cutting-edge products and technology that will define the mobile industry future.

This marks the forth participation of ESKADENIA Software at the Mobile World Congress, with the objective to increase the awareness of the ESKADENIA brand, in addition to networking, finding business opportunities, and making deals at this very important event.

ESKADENIA Software exhibited at this high-calibre event with its line-up of software products and services that target the needs of the international Telecom marketplace. Showcased products included Convergent Billing & Customer Relationship Management System, Interconnect System, Mediation Gateways, Prepaid E-Voucher System, Customer Self-Care System, Short Message Service Centre, Multimedia Messaging Centre, Messaging Gateway, Content Delivery System, Mobile Wallet, Mobile Advertisement System, Signalling Services, IVR system, as well as advanced ERP, Document Management and Workflow Systems.

About the Mobile World Congress

The GSMA Mobile World Congress and Mobile Asia Congress are the world’s leading mobile communications conference and exhibition events, where top executives from mobile operators, equipment vendors, IT companies and entertainment providers meet to do business. The Congresses feature the very latest technology, services and developments, bringing to life the promise of mobile broadband for all and defining the industry’s path to continued growth.

For more information, please visit www.mobileworldcongress.com

About ESKADENIA Software

ESKADENIA® Software is active in the design, development and deployment of a range of software products in the Telecommunications, Insurance, Enterprise, Education, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East, America and Africa; more than 80% of its sales are exported to the Global ICT market. ESKADENIA Software is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, solutions and tools. ESKADENIA Software strongly believes that a company’s achievement is based on the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA Software endeavours as a team to maintain quality and customer respect, build up perseverance, and foster innovation.

For more information, please contact Lina Hussein at l.hussein@eskadenia.com, or visit our site, www.eskadenia.com

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Tribold EPMTM is the first solution certified by the Telecommunications Management Forum (TMF) against the Information Framework (SID). TMF is the world’s leading industry association for service providers and their suppliers to access practical solutions that improves business efficiency. The Forum also provides guidance and leadership to transform the way that a Communication Service Provider (CSP) creates, delivers and charges for product and services.

Tribold EPMTM offers the following to CSPs:
• Product & Service Data Management (PDM) & Centralised Product Catalog (CPC). Normalised and holistic product & service definition, Centralised MDM for product and service catalogue, rationalised and reusable product data and rules
• Product & Service Data Integration (PDI). Control over data distribution and launch, automated integration of product data across the enterprise
• Product & Service Lifecycle Management (PLM). Products managed through a defined, repeatable and measurable process throughout the full lifecycle
• Product & Service Business Intelligence (PBI). Standardised operational product reporting (e.g., price books, BOMs) and enhanced product performance analysis (e.g., unit cost, profitability, penetration)
• Product & Service Channel Management (PCM). Exposing the relevant product catalogue to the various eco-system channels – customer, reseller, partner provider for content, services, devices and networks

Tribold EPMTM is used to create a certified reference definition for a product or service. Without this certified product reference definition, the CSP finds itself using data from many sources which are incomplete, out of date and conflicting. The result is a high order rejection rate in the order management process.

In addition, pricing and product rules are often dispersed within a CSP’s backend systems, which create the challenge of identifying which data within the system is accurate. This causes incorrect offers being extended to customers, which in turn, result in billing errors.

Finally, for historical reasons, order fulfilment processes are typically hard-coded based on the product instance. This method is inefficient such that each time a new product is created, the order fulfilment processes need to be rebuilt from scratch, regardless of how similar the new product is to existing products.

Tribold EPMTM meets these three challenges by creating a single point of product truth for the ordering portal and all backend systems. With this method, the CSP is able to:
1. Ensure that all product reference definitions are always up to date and correct with no data synchronisation issues. This eliminates invalid orders due to data alignment problems.
2. Ensure that all offers and associated pricing is always available to any system or a process that needs it. This eliminates incorrect offers being issued to customers that lead to billing errors.
3. Eliminate hard-coded order fulfilment processes and replace the process with workflows that are easily modified. This promotes a high level of reusability of existing products for new creations, which results in a dramatic time saving in launching new products.

“Fujitsu is proud to partner Tribold because we feel this product represents a new paradigm for CSPs. As CSPs move into an increasingly competitive environment, a major source of differentiation will be derived by the CSPs’ ability to quickly develop and launch new products. Fujitsu sees the Tribold suite of solutions as a critical element required in this new world,” said Mr. David Bowden, Vice President of Strategic Initiatives for Fujitsu.

“Tribold is honoured to tap into Fujitsu’s expertise and presence in Southeast Asia. We are confident that the partnership will allow CSPs in Southeast Asia to radically reduce both Time to Market and Cost to Market for product and service management in line with the ultimate need for driving profitable growth,” said Ernest Margitta, Director of Marketing at Tribold.

Under the agreement, Fujitsu will resell, distribute, promote and market Tribold EPMTM the market leading Enterprise Product Management (EPM) solution. Other companies under the Fujitsu Group will also perform similar roles in regional markets including Malaysia, Thailand, Indonesia, Vietnam, Laos and Cambodia.

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